Upgrade, downgrade, or delete account

You can upgrade, downgrade, or delete your account via the settings in Shortwave. Here's how to manage your account and billing:

Upgrade from free to a paid plan

1. Go to Settings > Members & Billing
2. Click the Upgrade button
3. Select your desired plan
4. Enter your payment information and complete the purchase

Upgrading gives you access to paid features like full import history, better AI models, more comprehensive AI-powered search, as well as many additional features.

Upgrade an existing subscription

1. Go to Settings > Members & Billing
2. Click the Manage Plan button
3. Select "Update Subscription"
4. Select your desired plan
5. Enter your payment information and complete the purchase

Downgrade to a different paid plan

1. Go to Settings > Members & Billing
2. Select the team you're paying for from the dropdown
3. Click the Manage plan button in the billing information section
4. Select "Update plan"
5. Select your new plan and hit "Continue"
6. Confirm your selection

Downgrading to a different plan will affect some of your access to paid features, such as custom AI Assistant prompts and how far back your AI-assisted search covers. To learn more about managing billing and plans, check out our explainer here.

Downgrade to free

1. Go to Settings > Members & Billing
2. Select the team you're paying for from the dropdown
3. Click the Manage plan button in the billing information section
4. Click "Cancel plan" and then confirm your cancellation

Downgrading to the free plan removes your access to all paid features, such as the ability to search your full email history or use AI-assisted search. To learn more about managing billing and plans, check out our explainer.

Delete account

You can delete your Shortwave account from the settings section of any Shortwave app.

This will not affect any messages stored in your Gmail account. You can also revoke Shortwave permissions from your Google account. Learn more about how Shortwave takes your security & privacy seriously.

If you choose to try Shortwave in the future, all you have to do is sign up again via Google sign-in.

Desktop / web

1. Go to Settings > Support in Shortwave
2. Click Delete account on the bottom of the page
3. Confirm account deletion by entering your email address

iOS & Android

1. Tap on your profile photo in the bottom menu bar
2. Tap Settings
3. Tap Support
4. Tap Delete account on the bottom of the page
5. Confirm account deletion by entering your email address