If you're having trouble with push notifications, you're in the right place. Before diving in, make sure you've enabled push notifications on your browser & device by following these instructions.
Push settings sync across devices, so if they’re turned off for certain senders or labels on web, the same will apply to mobile.
Web & desktop app
Push notifications are supported on iOS, but default notification settings must be configured via our web app using the instructions above. This can be done from a web browser on your iOS device or a desktop device.
This is most likely due to overlapping settings.
There are several conditions that result in a message sending a push notification: senders, labels, matching keywords. If any of these conditions are true, a push notification will be sent. For example, if you have disabled notifications for a label but a sender within that label has notifications enabled, you will still receive a notification.
Confirm notifications are enabled on your device. Follow the instructions here.
Check Settings > Notifications in a browser or on Android to confirm push is on for an expected sender. In most cases, adjusting your settings under the People section to “All senders” will help ensure you never miss an important email from another human. Also be sure to confirm the sender you expect notifications has not been added to your block list in Settings > Blocked senders.
Push notifications can be configured to send if a thread has a specific label. To manage which built-in and custom labels send push notifications, see Settings > Notifications and follow the steps at the top of this article.
Occasionally, push notification permissions can be automatically revoked. Signing out of Shortwave, completely quitting the app, then signing back into Shortwave will fix this and resume push notifications.
Available hours allow you to configure times during the day to mute push notifications. Check the bottom of Settings > Notifications to see if you have available hours enabled. Ensure you have days of the week selected and 24hr formatted time that does not conflict.
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