Before you contact support

Many common questions can be resolved without waiting for a reply. Check below to see if your question is answered here.

How do I cancel my subscription?

Go to Settings > Members & Billing, click Manage plan, then click Cancel plan. You do not need to email support to cancel. Replying to a Stripe payment email will not cancel your subscription.

See: Upgrade, downgrade, or delete account

How do I get a refund?

We offer full refunds within 14 days of payment. Email billing@shortwave.com with your account email address and we'll process it. After 14 days, refunds are not available, but you keep access through the end of your billing period.

Where are my invoices?

Go to Settings > Members & Billing, click Manage plan, then scroll to Invoice history. If you've already downgraded to the free plan and can't see the Manage plan button, email billing@shortwave.com and we'll send your invoices directly.

See: Billing

Why did my AI quota run out so fast?

Longer conversations cost more quota because the AI processes the entire chat history with each new message. Start fresh chats frequently and use the Basic intelligence level (which is free) for simple tasks.

See: Make the most of your quota

Are you ShortsWave (the streaming app)?

No. Shortwave is an AI email client for Gmail. We are not affiliated with ShortsWave, a short-drama streaming app. If you need help with a ShortsWave subscription, see our independent ShortsWave subscription guide.

My signature isn't showing up

Make sure your signature is set as the default in Gmail (not just created). Check Settings > General > Signature defaults in Gmail.

See: Signatures in Shortwave

Still need help?

If you're on a paid plan, the fastest way to reach our team is the in-app support form.

For other inquiries, you can email us at support@shortwave.com.