Shortwave is designed for business users on teams of all sizes — from small business founders looking to boost their own personal productivity to large company executives aiming to make their entire organizations more effective.


Shortwave is free to get started and offers a range of pricing plans to suit everyone's needs. The free plan gives access to most of our productivity features and capabilities, including the Shortwave AI executive assistant. Paid plans get increasingly more features, including the ability to import your entire email history and use advanced AI Assistant capabilities, such as AI search and AI writing personalization.

View our pricing page for more information.

How billing works

Shortwave's billing is tied to a team. Teams can be of any size — from just you, to you and a few peers, to your entire company. Every member of your team get access to paid features, and you'll be billed for each member.

You can create and manage payment for teams from Settings > Billing & Teams in the Shortwave web or Android apps.

Adding accounts covered by Pro and Business plans

Pro and Business plan users do not need to add secondary accounts as team members — doing so will incur additional charges. Instead, follow these steps to share your paid plan with your secondary accounts.

Here's everything you need to know about how billing works:

  • Billing cycles are set per team. You will be billed on the same date for every member on your team, which matches the date you first upgraded that team.
  • Billing cycles can be monthly or annual. Choose your preference when upgrading your team. Change this later from Settings > Billing & Teams.
  • You get billed upfront. Payments start at the beginning of your billing cycle.
  • Adding a new member bills you when they accept their invite. You can add team members at any time. You will be charged a prorated amount based on the time remaining on your current billing cycle.
  • Removing a member gives you a prorated credit on your next billing cycle. You can remove team members at any time. To instead request a refund, head to Settings > Support.

Shortwave uses Stripe to securely process payments. We do not handle your credit card information directly.

If you're unhappy with Shortwave, accidentally upgraded a team, or feel like you were incorrectly charged, contact us. We'll refund you the full amount if you reach out within 7 days of your payment.

Managing billing

Only owners or admins can manage team plans or payment details. You can downgrade a team at any time. You and other workspace members will continue to have access to paid features until the end of your current billing period.