If you're having an issue with how an email is being displayed or bundled, Shortwave support may ask you to send us an .eml file so we can help troubleshoot. You can download it directly from Shortwave in 3 easy steps:

  1. Hover over a message in question and click the ...

  2. Select view original in message action menu:

    image
  3. Click download raw email file in the bottom right corner

    image
🐛 Troubleshooting bugs

Send the .eml file to and a description of what's wrong to support@shortwave.com