Billing

Shortwave is designed for business users on teams of all sizes — from small business founders looking to boost their own personal productivity to large company executives aiming to make their entire organizations more effective.

Plans

Shortwave is free to get started and offers a range of pricing plans to suit everyone's needs. The free plan gives access to most of our productivity features and capabilities, including the Shortwave AI executive assistant. Paid plans have increasingly more features, including the ability to import your entire email history and use advanced AI Assistant capabilities, such as AI search and AI writing personalization.

View our pricing page for more information about plans.

One flat rate per person — for all your email accounts

We know that many email users use multiple email accounts. Our Pro, Business, and Premier plans are designed to provide our paid feature set to all of your accounts for one flat rate. All you need to do is sign those other accounts in on the same device as your paid account and they will get paid features automatically. The number of signed-in accounts that get paid features varies by plan:

• Pro features for up to 3 signed in accounts
• Business features for up to 10 signed in accounts
• Premier features for unlimited accounts

How billing works

Shortwave's billing is tied to a team. Teams can be of any size — from just you, to you and a few peers, to your entire company. Teams allow you to give access to paid features to multiple people while keeping billing centralized. You'll be billed additionally for each person you add to a team.

You can create and manage payment for teams from Settings > Members & Billing in the Shortwave web or Android apps.

Here's everything you need to know about how billing works:

• Billing cycles are set per team. You will be billed on the same date for every seat on your team, which matches the date you first upgraded that team.
• Billing cycles can be monthly or annual. Choose your preference when upgrading your team. Change this later from Settings > Members & Billing.
• You get billed upfront. Payments start at the beginning of your billing cycle.
• Add more seats to invite new team members. You can add seats at any time. You will be charged a prorated amount based on the time remaining on your current billing cycle.
• Removing a seat gives you a prorated credit on your next billing cycle. You can remove unused seats at any time. To instead request a refund, head to Settings > Support.

Shortwave uses Stripe to securely process payments. We do not handle your credit card information directly. You can also view your receipts in Stripe via Settings > Members & Billing > Manage plan then scroll down to the Invoice history section.

Managing billing

Only owners or admins can manage team plans or payment details. You can downgrade a team at any time. You and other workspace members will continue to have access to paid features until the end of your current billing period.