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Nov 30, 2023

New Pro, Business & Personal plans, and annual billing

Andrew Lee

Andrew Lee

4 min read


Our aim is to build the smartest AI email client designed to help professionals get more done. To do this, we need to use the most powerful language models, index your entire email history in our AI search infrastructure, process and store huge volumes of attachments, and more. We also need to invest heavily in building the new business features our users care about – both AI and otherwise.

Today, we’re launching new Pro and Business plans designed to give our business customers an industrial-strength solution that brings the very best AI tech in the world directly to your inbox. We’re also introducing a new lower-priced Personal plan for customers using Shortwave at home or at school. You can see all of our new plans on our updated pricing page here.

Introducing Pro & Business plans

Our new Pro plan is intended for most business users as well as personal power users. It gives you full access to our best features, including AI-assisted Search and AI Write in your Voice. It also supports signing in to three email accounts without needing to pay separately for each one. As long as you’re signed into your primary paid account, up to two other accounts on the same device will now also get access to paid features.

For those of you with more complex business needs, we’re introducing a new Business plan that supports up to 10 email accounts. It also extends the email history that you’re able to search with AI to a full five years, and it gives you our best, most personalized support, including rapid responses via email and the ability to get on a call with our team. We’ll be introducing additional customization, workflow automation, and integration features into our Business plan in the coming months.

A cheaper Personal plan

Our new, cheaper Personal plan is designed to give individuals using Shortwave at home or at school access to their full email search history and AI-assisted Search. This plan is available only for and .edu accounts (no custom domains), and it offers a balance between affordability and access to best-in-class productivity features. If you’re on a or .edu account, you can still upgrade to a Pro or Business plan to unlock the full set of features if you’d like.

Announcing annual billing

We now support annual billing in addition to our current monthly billing. Annual billing lets you pay upfront for a full year of usage and get a substantial discount. For business users, this can also simplify your billing process, as one bill means only one receipt, so expense reporting is much easier.

You can still use Shortwave for free

Shortwave’s core productivity features remain free for both new and existing users. All of the features that were free before, continue to be free! Starting today, however, we're requiring that emails sent by our free users include a "Sent with Shortwave" signature at the bottom. Including this signature helps our business grow, which allows us to continue to provide a generous free plan that is advertising-free and rigorously safeguards your privacy and personal data. Thank you for supporting us as we work to get the word out about Shortwave.

With these updates, our mission of making communication high-quality, decentralized, and secure continues. We believe in the power of accessible communication, and that's why we're keeping Shortwave free for all users who want to experience a new way to email (and the power of AI) without a financial commitment.

What existing paid users need to know

To all of our wonderful existing paid users – first and foremost, thank you for your support! We wouldn’t have made it this far without you. Rest assured, if you’re already paying for the legacy Standard plan, you can continue to stay on this plan. You can also switch to the new Personal, Pro, or Business plans if they better suit your needs.

How to upgrade and manage plans

To get started with one of the new plans, simply sign in and go to Settings > Billing & Teams. From there, you can manage your existing paid plan or upgrade to a new plan. Check out our Billing guide for more specifics on how billing works.

For teams looking to upgrade, you can manage payments on behalf of your entire team through Shortwave’s new centralized billing. Simply create a team, invite your coworkers, and then upgrade to a paid plan. If your team of 50+ people is looking to use Shortwave, we have custom Enterprise plans for additional support. Just drop us a note at to get your team set up, or let us know if you have any feedback or questions.

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